Privacy Policy

Last updated: May 2025

1. Who We Are

JIT-Ex – Just In Time Express ("JIT-Ex", "we", "us", or "our") is a freight and logistics company headquartered in Dammam, Eastern Province, Saudi Arabia. We operate as part of the Arsan Global Group. Our website is https://jitex.sa.

For privacy-related inquiries, contact us at inquiries@jitex.sa.

2. Information We Collect

We collect information you provide directly, such as:

• Contact details (name, email address, phone number) when you submit a quote request or contact form
• Shipment information (origin, destination, cargo type, weight) required to provide logistics services
• Company name and job title when relevant to a business inquiry
• Email address when subscribing to our newsletter

We also collect certain information automatically when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on site
• Referring URL

3. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and inquiries
• Provide, manage, and improve our logistics services
• Send service-related communications (shipment updates, confirmations)
• Send marketing emails if you have opted in (you may unsubscribe at any time)
• Comply with applicable legal obligations in Saudi Arabia and other jurisdictions where we operate
• Analyze website usage to improve our online experience

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (e.g., email platforms, CRM tools), under data processing agreements
• Logistics partners and agents worldwide, solely to fulfill your shipment requirements
• Customs and government authorities where required by law for import/export clearance
• Legal authorities if required to comply with a legal obligation or protect our rights

5. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Shipment and commercial records are typically retained for 5–7 years in accordance with Saudi Arabian commercial regulations. Marketing data is retained until you unsubscribe or request deletion.

6. Cookies

Our website uses essential cookies to ensure basic functionality (e.g., navigation). We may also use analytics cookies to understand how visitors use our site. By continuing to use our website, you consent to our use of these cookies. You can disable cookies in your browser settings, though this may affect site functionality.

7. Third-Party Links

Our website contains links to external sites (e.g., LinkedIn, WhatsApp). We are not responsible for the privacy practices of those third-party websites. We encourage you to review their privacy policies.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at inquiries@jitex.sa.

10. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact:

• Email: inquiries@jitex.sa
• Phone: +966 92000 9050
• Address: Dammam, Eastern Province, Saudi Arabia